> ## Documentation Index > Fetch the complete documentation index at: https://mintlify.com/botpress/botpress/llms.txt > Use this file to discover all available pages before exploring further. # Communication Platforms > Connect your Botpress bot to popular messaging platforms and communication channels Reach your users on their preferred messaging platforms with Botpress communication integrations. Support for WhatsApp, Slack, Teams, Telegram, and more. ## Available Communication Integrations Connect to the world's most popular messaging app with 2+ billion users Automate interactions and engage with your team on Slack Deploy bots in enterprise environments with Teams integration Build fast, secure bots on Telegram's platform Reach users on Facebook Messenger and manage page content Automate DMs and manage comments on Instagram Send SMS, voice calls, and multi-channel messages Send and receive emails directly from your bot ## WhatsApp **Installation:** ```bash theme={null} bp add whatsapp ``` **Description:** Send and receive messages through WhatsApp. **Key Features:** * **Message Templates:** Send pre-approved templates for notifications * **Rich Media:** Support for images, videos, audio, files, and locations * **Interactive Messages:** Buttons, lists, and quick replies * **Message Reactions:** React to messages with emojis * **Read Receipts:** Track when messages are read * **Proactive Messaging:** Start conversations with template messages **Channels:** * WhatsApp conversation channel with support for text, images, videos, audio, files, locations, buttons, and dropdowns **Events:** * Message Read * Reaction Added/Removed * Template Updates (components, quality, status, category) **Actions:** * Start Conversation (with message template) * Send Template Message **Configuration:** Supports manual configuration with Meta app credentials or sandbox for testing. **Source:** [GitHub](https://github.com/botpress/botpress/tree/master/integrations/whatsapp) *** ## Slack **Installation:** ```bash theme={null} bp add slack ``` **Description:** Automate interactions with your team. **Key Features:** * **Direct Messages:** Send and receive DMs * **Channel Integration:** Post to channels and respond to mentions * **Rich Formatting:** Use Slack's Block Kit for rich messages * **Reactions:** React to messages with emojis * **File Sharing:** Upload and share files * **Typing Indicators:** Show when bot is typing **Channels:** * Slack conversation channel **Use Cases:** * Internal team automation * IT helpdesk bots * HR assistance * Onboarding workflows **Source:** [GitHub](https://github.com/botpress/botpress/tree/master/integrations/slack) *** ## Microsoft Teams **Installation:** ```bash theme={null} bp add teams ``` **Description:** Interact with users, deliver notifications, and perform actions within Microsoft Teams. **Key Features:** * **Enterprise Ready:** Deploy in Microsoft 365 environments * **Proactive Messaging:** Send notifications to users and channels * **Rich Cards:** Adaptive cards for interactive experiences * **Authentication:** SSO and Azure AD integration * **Typing Indicators:** Show bot activity status **Configuration:** Requires Microsoft Teams App ID, password, and tenant ID. **Use Cases:** * Employee support bots * Meeting schedulers * Approval workflows * IT service management **Source:** [GitHub](https://github.com/botpress/botpress/tree/master/integrations/teams) *** ## Telegram **Installation:** ```bash theme={null} bp add telegram ``` **Description:** Engage with your audience in real-time. **Key Features:** * **Fast Messaging:** Real-time message delivery * **Rich Media:** Send photos, videos, documents, and locations * **Inline Keyboards:** Interactive button menus * **Bot Commands:** Support for slash commands * **Group Chats:** Bot can participate in group conversations **Configuration:** Requires Telegram Bot Token from @BotFather. **Use Cases:** * Community management * News and updates distribution * Customer support * Gaming and entertainment bots **Source:** [GitHub](https://github.com/botpress/botpress/tree/master/integrations/telegram) *** ## Messenger and Facebook **Installation:** ```bash theme={null} bp add messenger ``` **Description:** Give your bot access to one of the world's largest messaging platforms and manage your Facebook page content in one place. **Key Features:** * **Messenger Conversations:** Send and receive messages * **Facebook Comments:** Reply to comments on posts (1 reply per top-level comment) * **Rich Media:** Images, videos, files, and audio * **Quick Replies:** Interactive button options * **Persistent Menu:** Custom bot menu * **Proactive Messaging:** Start conversations and send notifications **Channels:** * Messenger conversation channel * Comment replies channel **Configuration:** Supports manual configuration or sandbox mode for testing. **Source:** [GitHub](https://github.com/botpress/botpress/tree/master/integrations/messenger) *** ## Instagram **Installation:** ```bash theme={null} bp add instagram ``` **Description:** Automate interactions, manage comments, and send/receive messages all in real-time. **Key Features:** * **Direct Messages:** Respond to DMs automatically * **Comment Management:** Monitor and respond to comments * **Story Replies:** Engage with story interactions * **Rich Media:** Send images and videos **Use Cases:** * Social media customer service * Influencer engagement automation * Brand interaction management **Source:** [GitHub](https://github.com/botpress/botpress/tree/master/integrations/instagram) *** ## Twilio **Installation:** ```bash theme={null} bp add twilio ``` **Description:** Send and receive messages, voice calls, emails, SMS, and more. **Key Features:** * **SMS Messaging:** Send and receive text messages * **Voice Calls:** Make and receive phone calls * **Multi-Channel:** Support for SMS, WhatsApp, email, and more * **Global Reach:** International messaging capabilities **Use Cases:** * SMS notifications and alerts * Two-factor authentication * Appointment reminders * Customer support via SMS **Source:** [GitHub](https://github.com/botpress/botpress/tree/master/integrations/twilio) *** ## Gmail **Installation:** ```bash theme={null} bp add gmail ``` **Description:** Send, receive, and manage emails directly within your bot's workflow. **Key Features:** * **Send Emails:** Compose and send emails * **Receive Emails:** Process incoming messages * **Email Management:** Read, search, and organize emails * **Attachments:** Handle file attachments **Use Cases:** * Email automation * Support ticket creation * Newsletter management * Lead nurturing **Source:** [GitHub](https://github.com/botpress/botpress/tree/master/integrations/gmail) *** ## Other Communication Integrations ### Line **Installation:** `bp add line` Interact with customers using a rich set of features on the Line messaging platform (popular in Asia). ### Viber **Installation:** `bp add viber` Send and receive SMS messages through Viber. ### Vonage **Installation:** `bp add vonage` Send and receive SMS messages using the Vonage (formerly Nexmo) platform. ### Sunshine Conversations **Installation:** `bp add sunco` Give your bot access to a powerful omnichannel messaging platform. ### Freshchat **Installation:** `bp add freshchat` Use Freshchat as a Human-in-the-Loop (HITL) provider for live agent handoff. ### Chat **Installation:** `bp add chat` Chat integration for Botpress; allows interacting with your bot using HTTP requests. *** ## Multi-Channel Strategy Many businesses deploy bots across multiple channels: 1. **Install multiple integrations:** ```bash theme={null} bp add whatsapp slack teams ``` 2. **Configure each integration** with appropriate credentials 3. **Build once, deploy everywhere:** Your bot logic works across all channels 4. **Channel-specific features:** Use channel capabilities when needed ## Best Practices * **Choose channels** based on where your users are * **Test in sandbox** environments before going live * **Monitor message limits** and rate limits for each platform * **Use rich media** appropriately for each channel's capabilities * **Implement fallbacks** for unsupported message types